Stone coated metal roof replacement in Lakeland, FL

Project Challenges

This project presented several scheduling and communication challenges, primarily due to supplier delays and differing expectations around the project timeline. The roofing material delivery—originally scheduled for May 26—was pushed to June 1, delaying the start and disrupting the customer’s initial understanding that the project would be completed within two days. In reality, the job took nearly a week, which raised concerns that required ongoing communication and clarification. Weather concerns during the tear-off phase added urgency, as the customer feared potential interior water damage, prompting the CB Service Pros team to implement additional protective measures and maintain trust through transparency.

Client-Specific Needs:

The homeowner expected a fast turnaround and needed consistent reassurance once delays and weather risks came into play. Confidence in the process hinged on regular updates, clear communication around billing and scheduling, and a smooth inspection as a final milestone before payment.

Project Successes

Despite the initial scheduling setbacks and concerns around weather, the CB Service Pros team delivered a successful, well-coordinated project outcome. Clear, proactive communication helped reset expectations and maintain client confidence throughout the job. From the rescheduled material delivery to the final inspection, the team stayed engaged and solutions-focused.

To address weather-related concerns, the team planned carefully around the tear-off timeline, implementing measures to protect the home’s interior and exterior from potential damage. This approach not only reassured the client but also ensured the home remained fully protected during vulnerable phases of the project.

The internal team also resolved a pricing discrepancy quickly and professionally, backing up all communications with clear documentation and transparent billing practices. The client remained engaged throughout the process, paying most of the balance upfront and holding final payment until the successful completion of the project—a sign of both trust and satisfaction.

The final inspection was passed on June 13, 2023, marking a smooth close to the project. The job site was left clean and fully cleared, reinforcing the professionalism CB Services brings to every phase of a roofing job—from planning to execution to final walkthrough.

Key Takeaways:

• Final inspection successfully passed on June 13, 2023
• Material delays managed with consistent communication and timeline adjustments
• Weather concerns addressed with proactive home protection during tear-off
• Internal pricing discrepancy resolved with professionalism and clear documentation
• Client confidence restored through transparency and regular progress updates
• Project completed with clean job site and strong attention to detail
• Payment process was smooth, with trust demonstrated by early partial payment